Service Level Agreement

30 Day Money Back Guarantee

Standard Shared and High Resource plans offer a 30 day money back guarantee for new clients. You can cancel any time in your first 30 days for a full refund of the Web hosting portion of your payment. The refund is available if you cancel before your next invoice generates. Domain registrations, renewals and transfers are not eligible for refunds under this policy.

99.9% Uptime Guarantee

We guarantee 99.9% uptime on Web service (HTTP) and DNS. We back this up by offering to credit your account as outlined below depending on total uptime. Please refer to section 15 of our Terms of Service for full details.

100% – 99.9%  : No Credit
99.8% – 99.5%  : 10% Credit
99.4% – 99%    : 20% Credit
89.9% – 98%    : 30% Credit
97.9% – 97%    : 40% Credit
96.9% – 95%    : 50% Credit
Less than 95% : 100% Credit