Service Level Agreement

30 Day Money Back Guarantee

Standard Shared and High Resource plans offer a 30 day money back guarantee for new clients. You can cancel any time in your first 30 days for a full refund of the Web hosting portion of your payment. The refund is available if you cancel before your next invoice generates.

3 Hour Hardware Replacement

Due to our relationshp with our Data Center, we are able to guarantee a 3 hour hardware replacement in case of hardware failure on any of our servers. If you’ve ever had a hosting account hosted on a server that failed and waited hours (or days) to get back online you can appreciate the importance of such a guarantee. If a GeekGhost server fails and requires hardware replacement, we promise to have it resolved within 3 hours. If we fail to meet this guarantee, you’ll be credited with a free month of hosting.

99.9% Uptime Guarantee

Any host can offer a 99.9% uptime guarantee and base that on a simple PING response. However, other service failures constitute downtime as well…at least that’s how we here at GeekGhost see it. We guarantee 99.9% uptime on Web service (http), DNS, E-Mail and Mysql. You know…all the services you need to properly run your online presence. We back this up by crediting your account as outlined below depending on total uptime. Credits are based on monthly hosting cost.

100% – 99.9%  : No Credit
99.8% – 99.5%  : 10% Credit
99.4% – 99%    : 20% Credit
89.9% – 98%    : 30% Credit
97.9% – 97%    : 40% Credit
96.9% – 95%    : 50% Credit
Less than 95% : 100% Credit